35% more patient enquiries converted
- SECTOR
- Healthcare
- SIZE
- 900 staff
- LOCATION
- UK
- SERVICE
- AI-Powered Intelligence →
THE CHALLENGE
Patient enquiries were lost between phone, web and email. Marketing had no view of which campaigns actually produced appointments.
WHAT WE DID
- 01Connected enquiry data from five channels into one validated model
- 02Built a six-agent AI marketing command centre
- 03Added lead scoring and next-best-action for the contact team
- 04Monitored model accuracy weekly in production
“For the first time we can see every enquiry, and the AI tells us who to call first.”
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